Help Centre

Frequently Asked Questions

Everything you need to know about using SealsLog — updated October 2026.

Getting Started
What is SealsLog?▼

SealsLog is a digital security seal log for freight operations under CAA aviation security rules. It replaces the paper seal log with a full, auditable record of every seal: received into stock, issued to a driver, used, returned or broken.

How do I log in?▼

Go to app.sealslog.com in Chrome, Safari, Edge or Firefox. Enter your username (or email) and password. If you work at more than one site, pick the site you are working at.

Tip: Add SealsLog to your home screen (Share → Add to Home Screen on iPhone, or the install prompt on Android/Chrome). It then opens full-screen like an app.
I've just been given an account. What happens on first login?▼

You'll get a Welcome to SealsLog email with a Set my password button. Tap it, choose your password (minimum 8 characters) and sign in. The link lasts 7 days. If you were given a temporary password instead, sign in with that and you'll be asked to set your own straight away. Then you can set up Face ID / fingerprint in your Profile.

I've forgotten my password. What do I do?▼

On the sign-in screen tap Forgot password?, enter your username or email address and tap Send reset link. We email you a link — open it, choose a new password, then sign in. The link works once and for 60 minutes, and saving a new password signs you out on your other devices.

No email arriving? Check your junk folder. If your account has no email address, ask your Super User to reset it (Admin → Users → Reset PW).
How long do I stay signed in?▼

Up to 30 days on each device, as long as you keep using it. Tapping Sign out only signs out that device. You are signed out everywhere if you change your password, an admin resets it, or your account is disabled.

What are the different user roles?▼
  • Standard User — book seals out and in, amend and re-date records, manage drivers, register and manage stock, search.
  • Super User — everything above, plus Admin: create and manage Standard and Super Users at their own sites, reset passwords, reasons, broken seals report, audit log, blank forms.
  • Org Admin — all users and sites in the organisation, multi-site access (⚙ Sites), edit user details, archive, organisation contact details.
  • Platform Admin — all organisations.
Booking Out Seals
How do I book seals out to a driver?▼

On the Daily Log tap + Book Out Seals. Choose the driver, the date the seals will be used, and the reason. Tap the seal numbers to select them, then the driver signs on screen and you tap Confirm. The CAA print preview opens automatically.

Tip: Type in the filter box to find a seal number quickly in a big box.
I got an error when booking out. Has it saved?▼

No. Every booking is checked and saved by the server. If anything is wrong (for example a seal has just been issued on another device, or your sign-in has expired) you get a clear message and nothing is saved. Fix the problem and book out again — you won't end up with a half-saved record.

If it says "Your sign-in has expired", sign out and sign back in, then try again.
What print pages are generated?▼
  • Page 1 — Seal Issue Log / CAA Security Audit Record with the driver's e-signature. Stays in the office.
  • Page 2 — Departing Vehicle Checks. Travels with the driver (vehicle-check reasons only).
  • Page 3 — Airline Manifest. ATF only.

You can re-print any record later with the Print button on its card.

The driver I need isn't in the list. What do I do?▼

Go to Admin → Drivers → + Add Driver and enter their name and employee ID. They appear in the booking list straight away. ATF and SETSP share drivers.

I booked seals out for the wrong date. Can I change it?▼

Yes. Open the record and tap 📅 Date. Enter the correct use date as DD/MM/YYYY and a reason. You can pick any date from 30 days ago up to tomorrow. The record ID (e.g. SL-SWTSP-20261008-003) keeps its original date — only the use date moves — and the change is written to the audit log.

Booking Seals Back In
How does the book-in process work?▼

Go to Outstanding (or the Daily Log), open the record and tap ✓ Book In. Each seal is a tile:

  • Tap once — green ✓ returned unused, goes back to stock
  • Tap twice — red ! broken; type what happened in the comment box
  • Leave unticked — used (applied to a vehicle/ULD) or missing

Then tap Confirm Return. Tap it once — the button is protected against double taps, so a second tap won't create a duplicate.

I ticked the wrong status — can I fix it?▼

Yes. Open the booked-in record and tap ✎ Amend. The tiles reappear: ticked = returned to stock, unticked = used/missing. Add an amendment note (required) and save. Seals move in or out of stock to match, and the change is permanently logged.

Amend only appears once a record has been booked in. For a record that is still out, just book it in.
Can I change the driver on a record?▼

Yes. While the seals are still booked out, open the record and tap 👤 Driver, pick the right driver and give a reason. Once the record is booked in, use ✎ Amend instead. Either way the old and new names are kept in the audit log.

Broken Seals
What happens when I mark a seal as broken?▼

During book-in, tap the seal tile twice so it turns red, type a description (e.g. "Found cut on rear door") and confirm. The comment is mandatory. The seal is permanently flagged broken and never goes back into stock.

Where can I see the broken seals report?▼

Go to Admin → ⚠ Broken Seals for a printable list of every broken seal: seal number, record, driver, date and comment.

Seal Stock
How do I register a new box of seals?▼

Go to Seal Stock → + Register New Box. Enter the first and last seal numbers and the quantity. A Box ID is generated and a Zebra label with QR code prints for the physical box.

The system checks the range matches the quantity and refuses any seal number already in stock, so a box can't be registered twice by mistake.
What do the seal colours mean?▼

Tap a box in Seal Stock to open it:

  • Green — in stock
  • Yellow — issued (on an open record)
  • Red ⚠ — broken
  • Grey, struck through — used
  • Grey, dashed "LOST" — written off as lost or damaged
A seal is missing from the box. How do I take it out of stock?▼

Open the box in Seal Stock and tap the green seal. Type LOST or DAMAGED and give a reason. The seal turns grey with a dashed border and can no longer be issued. This is audit logged.

Only use this for seals that are not on a record. If the seal was issued to a driver, deal with it through book-in or Amend instead.
How do I move a box to another site?▼

In Seal Stock tap ⇄ Transfer Box, pick the box and the destination site, and enter a reason. The box and its remaining seals move across and the transfer is audit logged.

Why do SETSP and ATF show the same stock?▼

They share one London seal pool, so stock, drivers and search cover both sites.

Admin & Users
How do I create a new user?▼

Go to Admin → Users → + Add User. Enter username, display name, email, role and site, plus a temporary password. If they have an email address, a welcome email goes out with a link to set their own password (it never contains the password). Without an email, give them the temporary password yourself.

Link expired or email lost? Press ✉ Invite on their row to send a fresh one.
Super Users can create Standard and Super Users at their own sites. Only Org Admins can create users for other sites or give multi-site access.
How do I reset someone's password?▼

Easiest: ask them to use Forgot password? on the sign-in screen. Or press ✉ Invite on their row to email them a set-password link. If they have no email, use Reset PW, enter a temporary password (8+ characters) and pass it to them. They are signed out on all devices and must choose a new password when they next sign in.

How do I give a user access to multiple sites?▼

Org Admins: in Admin → Users click ⚙ Sites on the user and tick the sites. They can then switch site from the site badge in the top bar.

Someone has left — how do I remove their access?▼

Disable the account in Admin → Users. They are signed out on every device immediately and can't sign back in. Their past records and audit history are kept.

Can users log in with Face ID or fingerprint?▼

Yes. Sign in once with your password, then go to Profile → Set up Face ID / Fingerprint. After that a biometric button appears on the login screen. The check is verified by the SealsLog server — your fingerprint or face never leaves your device. Works on iPhone, Android, Mac and Windows Hello.

If biometric login stops working (e.g. new phone), sign in with your password and set it up again in Profile.
Where do I update our organisation's contact details?▼

Org Admins: Admin → Organisations → Details.

What is the daily summary email?▼

Each morning Super Users and Admins get one email listing overdue records (seals not booked back in) and low seal stock (under about 14 days left) for their sites. On days with nothing to report, no email is sent.

Org Admins can send themselves a test with ✉ Test daily digest in Admin → Users. To stop receiving it, ask your Org Admin.
CAA Compliance
Can the audit log be edited or deleted?▼

No. The audit log can only be added to — no user, including admins, can edit or delete entries. Amendments, date changes, write-offs, transfers and password resets all keep the original values alongside the change, with time and username.

Can I export audit records as a PDF?▼

Yes. Admin → Audit Log, choose a date range, then Export PDF. You get an A4 report with cover page, summary and the full trail by date, ready for CAA inspection.

What if the system is down?▼

Print blank forms in advance from Admin → Blank Forms (SIL0001, DVC0001, AML0001) and keep them as a manual backup.

Technical
What browsers does SealsLog support?▼

Chrome, Safari, Edge and Firefox on iPhone, Android, Windows and Mac. Installing it to your home screen gives the best experience.

How often do lists update?▼

The Daily Log, Outstanding and Stock refresh automatically about every minute, and straight away after you make a change yourself. Pull down / reopen the tab to refresh sooner.

How do I get the latest version?▼

Automatically. SealsLog checks for updates every few minutes and whenever you reopen it. If you're in the middle of a form it shows a yellow "tap to update" bar instead of interrupting you — tap it when you're done.

The app looks empty or won't load my records. What do I do?▼

Close the app fully and reopen it. If your sign-in has ended (after 30 days, or a password change or reset) SealsLog now tells you with a Please sign in again message — tap it and sign in with your password.

Is my data secure?▼
  • All traffic is encrypted (HTTPS)
  • Passwords are hashed (bcrypt) and checked on the server
  • You only see data for your own sites, and only while signed in
  • Every change is checked by the server against your role and sites before it is saved
  • Audit log is add-only and cannot be altered
  • Biometric login uses passkeys verified by the server — no password is sent

Still need help?

Our support team is here to assist.

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